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Klarna Bank AB (publ)
Legal entity: Klarna Bank AB (publ)
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
44banking decisions
52.3%uphold rate
21not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 20 | 14 | 70.0% |
| Complaint handling | 10 | 7 | 70.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2024-H1 | 39.5% | — | — | 67 |
| FOS | 2023-H2 | 26.7% | — | — | 72 |
| FOS | 2023-H1 | 52.0% | — | — | 73 |
| FOS | 2022-H2 | 39.0% | — | — | 96 |
| FOS | 2022-H1 | 45.0% | — | — | 72 |
| FOS | 2021-H2 | 47.0% | — | — | 88 |
| FOS | 2021-H1 | 62.2% | — | — | 112 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.