Barclays Bank Plc
Financial Ombudsman decision DRN2324127 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Wed Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mrs T complains that Barclays Bank Plc should not have closed her loan account and current accountAccount closed or refused
Barclays subsequently accepted that its staff had given Mrs T incorrect informationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2324127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.