Santander UK Plc
Financial Ombudsman decision DRN2300009 Not upheld
Not upheldoutcome, as published by the Ombudsman
£530redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
agreed that it had not told her about fees that would be incurred relating to valuationsCharges and fees
caused avoidable delays, costs and upset to her when it evaluated her variation of security and change of borrower requests on her mortgage loanMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2300009.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.