Rooftop Mortgages Limited

Financial Ombudsman decision DRN2299541 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

In response to Mr B’s questions on the fees which were paid and added to the outstanding balance, Rooftop has provided a detailed breakdown.Charges and fees

Rooftop Mortgages Limited acted unreasonably in appointing receivers to manage his property, in the charges it has taken, in selling the property for well below market value and in pursuing him for repayment of the remaining balance of the loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2299541.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.