Lloyds Bank PLC

Financial Ombudsman decision DRN2278777 Not upheld

Not upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Thu Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

A payment of £69.95 for a fee to a loan broker was debited to his account the next dayUnauthorised transaction

The bank had already refunded all the charges applied to Mr T’s account as a result of the payment going throughCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2278777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.