Bank of Scotland Plc

Financial Ombudsman decision DRN2273017 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mr J complains that Bank of Scotland plc has unfairly applied charges to his business current accountCharges and fees

the bank did not help Mr J when it delayed providing informationPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2273017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.