Barclays Bank Plc
Financial Ombudsman decision DRN2265551 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss M complains about the charges Barclays Bank PLC applied to her accountCharges and fees
it says there was a delay in responding to her complaint, and it would like to pay her £50 to say sorry for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2265551.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.