Bank of Scotland Plc

Financial Ombudsman decision DRN2222708 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

lenders are required to treat customers in financial difficulty sympathetically and assist with practical solutions where possibleTreatment in financial difficulty

Miss M complains that Bank of Scotland plc’s (BoS) introduction of new overdraft charges is unfair and disproportionateCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2222708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.