TSB Bank plc

Financial Ombudsman decision DRN2175982 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr B complains that TSB Bank Plc won’t refund some money taken out of his account. He says he didn’t do this – or allow anybody else to do it for him.Unauthorised transaction

TSB’s contact notes from the time of the transfers showed Mr B was going to talk to his sister and look at her bank statements. Doing so might show where the money had gone – as he said his sister used their mother’s account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2175982.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.