Barclays Bank Plc
Financial Ombudsman decision DRN2169331 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
banks also have an obligation to respond to customers in financial difficulty positively and sympathetically.Treatment in financial difficulty
Ms P complains that Barclays Bank PLC applied unfair charges to her account which compounded her financial difficulties.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2169331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.