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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN2163989 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
NRAM should have treated Miss M fairly while her mortgage was in arrears.Treatment in financial difficulty
Reverse all arrears fees and charges that it has applied to Miss M’s mortgage accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2163989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.