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Gresham Insurance Company Limited
Financial Ombudsman decision DRN2157464 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Ms H complains that Aviva will charge an early repayment charge (ERC) if her mother’s mortgage is redeemed.Charges and fees
Mrs J complains about a lifetime mortgage she and her late husband took with Aviva Equity Release UK Limited.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2157464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.