Barclays Bank Plc
Financial Ombudsman decision DRN2154172 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue May 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs S’ complaint is about a mortgage they hold with Barclays Bank Plc. The term is due to end shortly and Mr and Mrs S say that Barclays has not been willing to extend it for various reasonsMortgage administration
Barclays has acknowledged that it gave Mr and Mrs S incorrect information. It’s also accepted that it didn’t communicate well with them.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2154172.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.