Bank of Scotland Plc

Financial Ombudsman decision DRN2149391 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Mon Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc (trading as Halifax) is holding him responsible for payments on a credit card account he says he did not make.Unauthorised transaction

I understand Mr S is in financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2149391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.