Clydesdale Bank Plc
Financial Ombudsman decision DRN2146639 Not upheld
Not upheldoutcome, as published by the Ombudsman
£105redress stated in the decision
Fri Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr A complains about how Clydesdale Bank Plc trading as Yorkshire Bank treated him when he got into financial difficulties and struggled to make the payments on his personal loan.Treatment in financial difficulty
When he complained it refunded five arrears charges it had added to his loan account and £27 of charges added to his current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2146639.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.