Barclays Bank Plc
Financial Ombudsman decision DRN2131725 Not upheld
Not upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
She’s questioned several withdrawals she doesn’t recognise. She says she didn’t make them.Unauthorised transaction
I can see Barclays did make an initial mistake when Mrs B first raised her query. I don’t doubt that’s caused some of the confusion. But the bank’s acknowledged this and paid her compensation of £40, which I think’s fair.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2131725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.