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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN2128597 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund of £1,245.75 worth of chargesCharges and fees

This complaint is about the way that The Co-operative Bank PLC (“Co-op”) has managed Mr D’s accounts and handled his banking arrangements over a number of years.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2128597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.