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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN2099833 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr S also complains about the fees and costs relating to the sale of the property that were payable by the estate.Charges and fees

Mr S complains about the interest that The Co-Operative Bank Plc (‘Britannia’) continued to apply to his late mother’s lifetime mortgage account after she passed away.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2099833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.