Mortgage Express
Financial Ombudsman decision DRN2087151 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
failed to respond when she contacted it on a number of occasions to discuss the possibility of extending the term of her mortgageMortgage administration
the service Ms C had received was below the standard she could have reasonably expected, particularly in relation to responding to Ms C’s letters and telephone callsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2087151.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.