Barclays Bank Plc
Financial Ombudsman decision DRN2052202 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr S complains that Barclays Bank PLC won’t refund the money that was taken from his account by someone else.Unauthorised transaction
Barclays accepts that it did not deal with Mr S’s complaint as quickly as it should have.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2052202.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.