Bank of Scotland Plc

Financial Ombudsman decision DRN2035758 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

complain that Bank of Scotland plc trading as Halifax misinformed them when they withdrew the Customer Payment Allocation (“CPA”) facility on their mortgageMortgage administration

Mr and Mrs O say that the explanations offered in Halifax’s letter were inadequateComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2035758.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.