Barclays Bank Plc
Financial Ombudsman decision DRN2029420 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Sun Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
It took Barclays three weeks to sort this out. And this wasn’t the first time this had happened. When he complained to the bank it didn’t give him a satisfactory service.Charges and fees
Barclays made a number of mistakes with Mr H’s account. And it’s accepted it didn’t extend his overdraft when it said it would.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2029420.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.