Welcome Loans Limited

Financial Ombudsman decision DRN2022330 Upheld

Upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Tue Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Welcome Loans then made a further unauthorised withdrawalUnauthorised transaction

Mr E complains that Welcome Loans has failed to refund a fee of £79.99Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2022330.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.