Bank of Scotland Plc

Financial Ombudsman decision DRN2019363 Not upheld

Not upheldoutcome, as published by the Ombudsman

£270redress stated in the decision

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

pressurised her to switch her account from another bankAccount closed or refused

unhappy about the way it dealt with her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2019363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.