Mortgage Express
Financial Ombudsman decision DRN2003892 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
the process to transfer the mortgage from her and her ex-husband’s names to her and her new partner’sMortgage administration
ME has been very open about what happened in the form of errors and service failuresComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2003892.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.