Barclays Bank Plc
Financial Ombudsman decision DRN1991886 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays declined the application and suggested they apply for a secured loan with another provider.Mortgage administration
Barclays’ service hadn’t been as good as it could have been and it could have communicated better about the product switch.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1991886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.