Lloyds Bank PLC

Financial Ombudsman decision DRN1990431 Not upheld

Not upheldoutcome, as published by the Ombudsman

£222redress stated in the decision

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

It paid compensation of £115 for H’s fees and expenses and its inconvenience.Charges and fees

H paid an invoice in mid 2015 using its debit card. The payee took more money than Mr V says it was owed.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1990431.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.