Bank of Scotland Plc

Financial Ombudsman decision DRN1979313 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

She also says that Lloyds didn’t do enough to help her or provide support when she told the bank about her financial difficulties.Treatment in financial difficulty

Ms P is unhappy about fees and charges applied to her accounts with Lloyds Bank PLC.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1979313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.