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Bank of Scotland Plc
Financial Ombudsman decision DRN1973732 Not upheld
Not upheldoutcome, as published by the Ombudsman
£93redress stated in the decision
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains that Bank of Scotland plc, trading as Halifax, has refused to refund him for a debit card payment he says he didn’t authorise.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1973732.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.