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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN1964901 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
The Co-Op refunded a payment Mr H reported as fraudulent.Card dispute or chargeback
He also complains of poor customer service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1964901.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.