Barclays Bank Plc
Financial Ombudsman decision DRN1960316 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
I think it was unreasonable in these circumstances that, because it was a few weeks before Mrs U was able to visit a branch to sort things out, Barclays closed her account on 17 March 2014.Account closed or refused
Mrs U complains that Barclays Bank PLC unfairly registered a default on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1960316.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.