Barclays Bank Plc
Financial Ombudsman decision DRN1951984 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,323redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
delayed applying a new, lower interest rateInterest and rates
failed to carry out their request to transfer their mortgage to a new mortgage productMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1951984.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.