Barclays Bank Plc
Financial Ombudsman decision DRN1946756 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
He said that the rules of mortgage regulation didn’t require Barclays to carry out an affordability assessment, and so it wasn’t fair to refuse the application for reasons related to affordability.Irresponsible lending
Mr and Mrs B complain that Barclays Bank Plc wouldn’t let them transfer (port) their mortgage product when they decided to move house.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1946756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.