Barclays Bank Plc
Financial Ombudsman decision DRN1939511 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Ms N’s also concerned about delays in transferring money and getting debit cards. Last, they don’t think Barclays’ complaints department is sufficiently independent to accept the bank’s been at fault in respect of the above.Charges and fees
There were delays in money being transferred, including into Ms N’s local currency;Payment delayed or failed
they don’t think Barclays’ complaints department is sufficiently independent to accept the bank’s been at fault in respect of the above.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1939511.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.