Barclays Bank Plc
Financial Ombudsman decision DRN1935469 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Sep 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked her debit cardFunds blocked or frozen
I consider this is fair and reasonable, given it was entitled to decline transactions under the terms of the account, for security reasons.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1935469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.