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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN1918262 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss P complains that The Co-operative Bank Plc won’t refund withdrawals from her current account which she says she didn’t make or authorise.Unauthorised transaction

Miss P also complains about the service she received from Co-op.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1918262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.