Clydesdale Bank Plc
Financial Ombudsman decision DRN1910461 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
They asked for some charges and interest going back to October 2014 to be refundedCharges and fees
They hadn’t been able to withdraw money, because there had been delays in getting debit cards.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1910461.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.