Capital One (Europe) plc

Financial Ombudsman decision DRN1900266 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr G complains that Capital One (Europe) plc won’t refund a number of credit card transactions that he says he didn’t make or authorise.Unauthorised transaction

Mr G is unhappy that he wasn’t sent a new card and didn’t have access to the online service. Capital One has said that it has decided to withdraw Mr G’s right to use the card for further expenditure.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1900266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.