National Westminster Bank Plc

Financial Ombudsman decision DRN1899334 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

But shortly afterwards, National Westminster transferred money out of Mr N’s personal account to repay the remaining business debt.Unauthorised transaction

He says that the bank has made numerous errors in the handling of his accounts, the most severe of which was the suspension of his personal account without warning.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1899334.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.