Nationwide Building Society

Financial Ombudsman decision DRN1898991 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Nationwide then decided that they didn’t want to continue their banking relationship with Mr S and gave Mr S notice that they were closing his account.Account closed or refused

Nationwide’s terms and conditions explain that when there is no arranged overdraft facility, they can treat the payment instruction as a request for an unarranged overdraft and then charges apply.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1898991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.