Nationwide Building Society

Financial Ombudsman decision DRN1896391 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss B has complained that Nationwide Building Society won’t refund transactions, which she says she didn’t make.Unauthorised transaction

Subsequently, Nationwide closed her account.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1896391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.