Bank of Scotland Plc

Financial Ombudsman decision DRN1891115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Miss J and Mr K complain that Bank of Scotland plc (t/a Birmingham Midshires – ‘BM’) is trying to pursue them for mortgage arrearsTreatment in financial difficulty

Registration of title is a conveyancing matter and so does not fall within the remit of the Financial Ombudsman Service.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1891115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.