Santander UK Plc
Financial Ombudsman decision DRN1889787 Upheld
Upheldoutcome, as published by the Ombudsman
£3,759redress stated in the decision
Mon Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr O has complained Santander UK plc won’t refund £3,759.27 for two transactions which he didn’t authorise.Unauthorised transaction
I couldn’t follow Santander’s argument why they didn’t pursue a chargeback for Mr O.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1889787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.