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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN1889139 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
prematurely increased the interest rate applied to his mortgage in 2012Mortgage administration
failed to properly investigate his complaint about the increase in 2012Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1889139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.