Bank of Scotland Plc

Financial Ombudsman decision DRN1881728 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs P complains about the way Bank of Scotland plc (trading as Halifax) dealt with things after her credit card account was used by a fraudster.Card dispute or chargeback

Halifax has demonstrated that it put right the fraudulent transactions on Mrs P’s card, and removed any interest, charges and adverse information created by the transactions. It has also apologised to Mrs P.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1881728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.