Bank of Scotland Plc

Financial Ombudsman decision DRN1881557 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr E’s name was wrongly added to the mortgage account and he says this has affected his credit record.Credit file reporting

Halifax explained to Mr E and Miss F that its migration to a new system caused the errors on Miss F’s account with regard to the payments and with regard to wrongly adding Mr E’s name to the account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1881557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.