Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN1852385 Upheld

Upheldoutcome, as published by the Ombudsman

£15,288redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I don't believe it appropriate that she should pay interest or charges which have arise due to the non payment.Charges and fees

Consumer law requires the vendor to take into account the fitness for purpose of the goods and in this case I am satisfied the installation of the windows and the subsequent repair fails that requirement.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1852385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.