Bank of Scotland Plc

Financial Ombudsman decision DRN1838304 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

pay interest at the rate that it would have paid if it had not transferred the funds.Interest and rates

closed his late wife’s individual savings account (ISA) before its maturity date and transferred her money to an account paying much less interest.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1838304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.