Santander UK Plc
Financial Ombudsman decision DRN1803458 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
The estate of the late Mr P complains that Santander UK Plc will not refund disputed payments made from Mr P’s accounts.Unauthorised transaction
I find, from the evidence, that neither of those two alternatives has been demonstrated in this case. It follows that Santander is not entitled to hold the estate liable for the disputed card payments.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1803458.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.