Santander UK Plc
Financial Ombudsman decision DRN1798599 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mrs C and Mr M complain that Santander UK Plc did not close their account when asked to do so.Account closed or refused
Santander acknowledged the initial error, refunded £925 fees and chargesCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1798599.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.